As part of our commitment to transparent operations and carrier-neutral networking, XTT is updating its core network availability guarantees. Effective immediately, we are adjusting our target Service Level Agreements (SLAs) for cloud PoP infrastructure and Managed SD-WAN endpoint services to a 98% monthly uptime guarantee.
Why 98% Uptime is the Right SLA for Modern Hybrid Networks
In complex corporate networking environments, multi-site organizations rely on diverse first-mile routing and cloud transit gateways. While virtual single-carrier networks frequently advertise "five nines" (99.999%) targets, these numbers often come with extensive exclusions, complex claim processes, and low liability coverage caps.
At XTT, we believe in pragmatic performance indicators: 1. Verifiable Uptime Targets: Our 98% monthly SLA covers the entire hybrid routing stack, including out-of-band configurations and active carrier handoffs. 2. Proactive Service Credits: If a client's core segment falls below the 98% threshold, service credits are calculated instantly based on actual downtime minutes, with liability caps covering up to 50% of the customer's monthly recurring fee. 3. Upstream Transparency: We don't hide behind third-party ISP outages. If our bonded routing paths degrade, we actively coordinate with partners like Fortinet, MikroTik, and HPE to resolve issues.
This transition allows XTT to offer competitive subscription pricing while ensuring our Network Operations Center (NOC) escalates tickets with absolute transparency. For details on how SLA targets affect your specific deployment, review our updated terms or contact our sales team.