Terms of Service (ToS)

Last Updated: July 16, 2026

These Terms of Service ("ToS" or "Agreement") govern the purchase, access, and use of network transit, managed connectivity, hardware leasing, and IT consulting services provided by XTT Ltd. Co. ("XTT", "we", "us", "our") to the client named in the executing Statement of Work or service registration form ("Customer", "you", "your").

By signing a Statement of Work, paying an invoice, or utilizing XTT services, you agree to be bound by these Terms of Service.

1. Services Provided & Scope

XTT provides managed network transit, SASE, SD-WAN routing, rural connectivity kits, and technical AI consulting.

• Statements of Work (SOW): Specific hardware deployments, bandwidth limits, PoP selections, and consulting parameters will be detailed in an individual SOW or digital order form.
• Hardware CPE: Any hardware provided by XTT is either leased to you (remains property of XTT and must be returned upon termination) or purchased by you outright, as specified in your SOW.

2. Billing, Payment, and Term

• Monthly Recurring Revenue (MRR): Managed network transit and SASE plans are billed monthly in advance. Payments are due on the 1st of each billing cycle.
• Late Payments: Payments unpaid after ten (10) calendar days will incur a late fee equal to 1.5% of the outstanding balance or the maximum rate allowed by law. Services may be suspended if invoices remain unpaid for fifteen (15) days.
• Service Term: Unless specified otherwise in your SOW, managed services are provided on a month-to-month basis.
• Professional Services: Consulting hours (AI, Network Design) are billed bi-weekly in arrears or as defined in the SOW, with a 50% upfront retainer required for projects exceeding $2,000.

3. SLA, Credits, and Maintenance

• Service Level Commitment: XTT strives to maintain a 98% monthly availability for its cloud PoP infrastructure and a 98% monthly availability for managed SD-WAN endpoints (multi-WAN sites).
• Service Credit Policy: If XTT fails to meet its cloud PoP SLA, Customer may request a credit calculated as the product of the monthly fee and the ratio of unscheduled outage minutes to total minutes in that month. Credits are capped at 50% of the customer's monthly recurring fee for that affected billing cycle.
• Exclusions: Outages caused by upstream ISP carrier failures, customer hardware tampering, local power outages, or Force Majeure events are excluded from SLA credit calculations.
• Scheduled Maintenance: Standard maintenance windows are scheduled between 2:00 AM and 5:00 AM local time at the respective PoP location. XTT will provide at least 24 hours' notice for disruptive maintenance.

4. Limitation of Liability & Indemnification

• No Consequential Damages: To the maximum extent permitted by law, XTT is not liable for any lost profits, lost data, business interruption, or consequential, indirect, or incidental damages arising out of the use or inability to use our services.
• Liability Cap: XTT's total liability for any claim under this Agreement is strictly limited to the actual amount paid by the Customer to XTT for the specific service giving rise to the claim during the three (3) months immediately preceding the event.
• Indemnification: Customer agrees to indemnify, defend, and hold harmless XTT, its employees, and upstream partners from any claims, losses, or legal liabilities arising from Customer’s violation of our Acceptable Use Policy (AUP) or local laws.

5. Dispute Resolution & Governing Law

This Agreement is governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles. Any legal action or proceeding arising under this Agreement must be brought exclusively in the state or federal courts located in Fulton County, Georgia.